HOW IT WORKS
What ingredients do you use?
We try to source as many organic and natural ingredients from Californian suppliers as possible. The ingredients of each flavor are listed on the related product page.
Click here to see a complete list of our ingredients.
Is there any nuts?
Please note that the following flavor DO HAVE nuts: almond.
Although the other flavors do not contain nuts, please keep in mind that the cookies are made in a Home Kitchen with equipment that may process tree nuts products.
What about gluten-free options?
We do not offer gluten-free flavors at the moment. All of our cookies contain wheat.
Is there any other allergens?
Our chocolate-raspberry cookies contain soy.
As we operate from a Home Kitchen, we use equipment and kitchen utensils that may also come in contact with other allergens such as milk, peanuts, fish and shellfish.
We take great care in ensuring the safety of our customers by providing a complete list of the ingredients on our website. However, if you have serious food allergies, please check with your doctor to see whether ordering our cookies is a safe option for you.
I'm a vegan, can I order your cookies?
We do not offer vegan options at the moment. All of our cookies contain eggs and dairy products.
How long will my cookies stay fresh?
Your cookies will stay fresh up to 4 weeks after you receive them if stored in a dry and cool place, away from direct sunlight.
We recommend storing them in our adorable signature tin.
How can I order my cookies?
You can order online on our website, or by sending us an email here.
How long will it take to receive my order?
We make every order on demand to guarantee freshness and deliciousness. We make small batches and do not use preservatives. Each cookie is handmade, hand-cut, hand-decorated and carefully hand-packaged.
Please allow at least 3 business days between the day of your order and the day of delivery or pick-up.
I need 100 cookies for a birthday party!
Yeeaaah, what a sweet gift! Please contact us here if you have a special event in mind and / or need larger quantities. We would be happy to make your (cookies) dreams come true!
We deliver to San Francisco and the Bay Area ONLY
We deliver to your home, office or event's venue in all San Francisco neighborhoods for free!
Can I get my cookies if I live outside of San Francisco?
If you live within 40 miles of San Francisco, we can deliver your order for a fee of $1/mile from Joli Cookie's kitchen located in the friendly Richmond neighborhood. A separate invoice will be sent to you with the delivery fees.
We can also organize a pick up directly at our kitchen or if you work in the city, we would be happy to arrange a delivery to your office.
Feel free to reach out at firstname.lastname@example.org!
Can you ship the cookies?
Unfortunately not. As we operate from a private-home kitchen under a CFO license we are not allowed to ship our cookies.
What is a CFO Permit?
In September 2012, The California Homemade Food Act (AB1616), also known as the Cottage Food Act, was signed into law. This new law became effective January, 1 2013. It allows individuals to prepare and/or package certain non-potentially hazardous foods (such as Joli Cookie delicacies) in private-home kitchens referred to as "Cottage Foods Operations" (CFOs).
The Joli Cookie products are made in a private-home kitchen, operating under the Cottage Food Operation Permit B #82612